Terms of Service

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Formation and Validity of the Agreement

1.1 A binding agreement is concluded with full legal force and effect between the user and We Like Cake at the place and at the time and date that the We Like Cake receives the user’s order via an electronic data message on its server. Thereafter the agreement can only be cancelled with the We Like Cake’s consent.

1.2 An electronic signature is not required to conclude an agreement with We Like Cake.

1.3 An acknowledgement of receipt of the user’s order may be sent to the user by We Like Cake, but is not a requirement for the conclusion of the agreement.

Risk and ownership

Risk in the products shall pass to the user or their representative on collection thereof. We Like Cake will however remain owner of the product until full payment has been received.

Intellectual Property Rights

All intellectual property rights including but not exhaustive in literary (text, brochures, product specifications, electronic books), artistic works (photographs, drawings and other graphic works), music works (sounds, songs and melodies), sound recordings (recordings of music), cinematograph films (videos) and computer programs currently on the website are owned by or licensed to We Like Cake. These rights are protected by the laws of the Republic of South Africa and may not be used without the We Like Cake prior written consent. Unauthorised use, reproduction or distribution of any content on our website is an infringement of our intellectual property rights.

Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Products

Our products are individually made with high quality ingredients. Each product is handmade with lots of love.

We Like Cake makes every attempt to identify ingredients that may cause an allergic reaction for those with food allergies. However, there is always risk of contamination as in our bakery we use products such as milk, eggs, gluten, peanuts, other nuts and seeds. Although we have strict cross contamination policies; we cannot guarantee a total absence of these items in any of our products. Customers with food allergies must be aware of this risk. We Like Cake will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with whilst eating any products

Delivery

We deliver within a 35km radius from the Johannesburg CBD.

Delivery is charged per km based on the average distance from our premises. Please make sure to provide the correct delivery details including delivery address and a contact number, as well as two possible delivery times. We will work to ensure our delivery schedule acknowledges the times of your event. Failure to do so, will result in additional charges incurred should we be unable to deliver.

Drivers will wait a total of 10 mins upon arrival, and then leave. Kindly ensure, the order is collected within 10 mins of the driver’s arrival.

We are working around the clock to make our deliveries as close to flawless as possible. But with unpredictable things like traffic, the weather, or a very busy route, that are out of our control, it can be quite a difficult undertaking. Please know that we will we are consistently working to get it right!

Methods of Payment

We Like Cake accepts payments made by any Visa or MasterCard card, Electronic transfer from any of the major South African banks, Yoco, as well as with Zapper.

All payments made by card will be deemed to have been paid with immediate effect.
Through submitting your order and card details you warrant that you are authorised to make the payment and that sufficient funds are available to pay for your order.

When will the order be ready for collection/delivery?

All online orders must be made 48 hours in advance prior to collection of the goods, which must be collected by the user at the physical address of We Like Cake, 15 Palmer Street, 1st Floor, GEM House, Booysens, Johannesburg, or will be delivered to the stated address within business hours.

We also are available on Mr D Food and Uber Eats.

Cancellation Policy and Refunds 

Please note that we do not offer cash refunds and in the select circumstances where at the discretion of management a refund is given, this will take the form of in-store credit.

Pre-designed Cakes: We need 72 hours notice to cancel or change your order, if purchased online. If you cancel your order within 72 hours, we will create a credit voucher for you to use at a later stage with the We Like Cake. Cakes ordered within the 48 hours cannot be cancelled or changed, and no refund will be provided.

Wedding Cakes & Catering: We cannot refund the cost of any orders cancelled with less than 6 week’s notice. Orders paid in full and cancelled with more than 6 weeks notice will receive a partial refund of 50% of the total amount paid in the form of in-store credit, redeemable for one year from issue date.

Complaints: In the case of a complaint, a cash refund will not be provided. The store undertakes to investigate each matter and where necessary provide a replacement cake or in-store voucher.

Cancellation of your order needs to be noted in writing in email form.

Thank you for taking the time to read our Ts & Cs!

Please note that this Policy and the price list may be subject to modifications and change without notice.

You can direct any questions to info@welikecake.co.za.

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